Condition of sales
- Jaya Grocer Lokam pre-order will run from:
- 19th January 2024 to 3rd February 2024 for customers to place pre-orders;
- 25th January 2024 to 7 February 2024 for the delivery and in-store pickup of pre-ordered items.
- All pre-orders are final, and are non-cancellable, non-refundable, non-modifiable and non-exchangeable with other items or services.
- The prices displayed for the Jaya Grocer Lokam pre-order are inclusive of the applicable SST.
- All product images used in the Jaya Grocer Lokam pre-order are for illustrative purposes only.
- Please be reminded that there will be variations in the final weight of products.
Delivery and in-store pickup conditions
- All pre-order fulfilment choices are final. No changes will be allowed to the mode of fulfilment (e.g. delivery or in-store pickup), the date of delivery or in-store pickup, or the outlet for in-store pickup or address for delivery.
- Items in a single pre-order must all be fulfilled using the same method (delivery or in-store pickup):
- For deliveries: All items in a single pre-order must be delivered to a single delivery location at the same date and time.
- For in-store pickups: All items in a single pre-order must be picked up at a single Jaya Grocer outlet at the same date and time.
- For Deliveries, orders will be delivered according to the date chosen by the customer at the point of pre-order purchase.
- There may be changes or delays to delivery time, subject to weather conditions, rider availability, etc. Customers will be notified via phone call if there are significant changes to delivery time.
- Customers’ choice of delivery dates is subject to availability.
- The delivery of Jaya Grocer Lokam pre-order items will be made by Jaya Grocer’s in-house delivery team or by Grab delivery team or external delivery personals.
- A delivery charge of RM50 will apply for all deliveries.
- Delivery is only available to selected locations within Klang Valley.
- For In-store Pickup, customers will be required to choose their preferred pickup outlet at the point of pre-order purchase. No changes will be allowed for the pickup outlet or time of collection.
- Customers’ choice of outlets for in-store pickup and time slots is subject to availability.
- Customers will be required to pick up pre-ordered items at the stated date and time. Kindly bring along your receipt or order confirmation for in-store pickup.
- Jaya Grocer reserves the right to dispose of Lokam pre-order items if customers do not pick up their pre-ordered items at the designated dates.
- Customers’ choice of in-store pickup dates and time slots is subject to availability.
Other conditions
- Jaya Grocer reserves the right to cancel, amend, or reject pre-orders in whole or in part due to unforeseen circumstances or if any product is out of stock, damaged, spoilt, or unavailable for any other reason.
- Jaya Grocer reserves the right to extend, modify, or discontinue the Jaya Grocer Lokam pre-order at any time.
- Jaya Grocer reserves the right to change the terms & conditions of Jaya Grocer Lokam pre-order with or without prior notice.